Ideas International's (IDEAS) IT Infrastructure Support Services Program focuses on the understanding of vendor-supplied infrastructure services. These services range from self help, through traditional hardware and software support and installation services, up to and including the highest levels of high availability (HA), mission critical (MC), and disaster recovery (DR) infrastructure offerings.

Through the objective assessment of such services products and solutions offerings (guided by IDEAS?s understanding of current and evolving customer requirements), IDEAS provides vendors and users alike with a better understanding of service market directions.